Shipping information

At Envisions Shop, we are committed to your satisfaction with every purchase. Our return policy is designed to be simple and fair. If you are not fully satisfied with your order, here’s how you can return your products:

Time Frame for Returns:

You have 30 days from the date of receipt to return your products for a refund or exchange.

Condition of Products:

To be eligible for a return, products must be in the same condition you received them – unused, undamaged, and in their original packaging with all tags and accessories.

Non-Returnable Items:

There are a few items we can’t accept returns for, including: Custom-made or personalized items, Downloadable software, Certain health and personal care items

How to Return:

To start your return process, please reach out to our customer service team at [insert customer service email/phone number]. We will guide you through the steps and provide a return shipping label if necessary.

Return Shipping Costs:

Unless the return is due to our mistake, you will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.

Refunds:

After we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within a certain number of days.

Exchanges:
If your item is defective or damaged, we are happy to exchange it for the same item. Please email us at [insert customer service email] for assistance.

Gift Returns:
If your item was a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

International Returns:
International customers are responsible for their own return shipping costs as well as any duties and taxes.

This return policy may be updated, so please review it periodically.

Thank you for choosing Envisions Shop for your needs!